Mercedes-Benz Citan CREW CAB

Don Wadsworth T/A Riverside Vans Sales Ltd

Who are we?

Riverside Van Sales Ltd, a dealership acting as a credit broker in arranging finance for
vehicle transactions.
Our registered office address is: Honda House Longlands Rd Middlesbrough TS4 2XG
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct
Authority (“FCA”). We are not a lender. Our FCA Firm Reference Number is 659863. For
more information, please visit the FCA website at: https://register.fca.org.uk/. Please note
that business customers may not be protected under the Consumer Credit Act 1974 or FCA
rules.
What can we do to help finance your vehicle?
We can introduce you (whether direct or through a specialist credit broker) to a number of
finance companies (“funders”) who may be able to finance your transaction. There are other
funders to which we cannot introduce you which may also be able to offer you finance.
We will provide you with information and explanations about the finance products that may
be available to you and, where we recommend a product to you, we will ensure that this is
based on the information you give us about your needs and circumstances so that it is
suitable for you. Finance is arranged subject to status and terms and conditions. We cannot
guarantee that we will be able to secure finance for you.
Can we give you independent financial

advice?

We are not independent financial advisers and so are unable to provide you with
independent financial advice.
Do you have to pay for our service, or do we

receive any commission?

You don't have to pay us for our service.
But a funder or broker we work with may pay us for introducing you to them. Different
funders/brokers may pay us different amounts, but it will typically be based on a fixed
percentage of the amount borrowed. This percentage may vary according to different
factors, for example: the amount of credit; the age or type of vehicle; the type of finance
product; or the funder’s assessment of the risk of lending. For your reassurance, we are not
able to change the interest rate you pay in order to receive more commission from a
particular broker or funder. Although rates and commissions may vary between our finance

partners, our aim is always to secure finance from them which is appropriate to your
circumstances and at the lowest interest rate available.
If we are successful in obtaining an offer of finance for you and you would like to know the
amount (or likely amount) we would receive if you decided to go ahead with the agreement
and how that amount has been calculated, please contact us using the details above.

How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance
applications through them and we and/or they may also conduct a search of your record held
with one or more credit reference agencies. Credit checks may as a result appear on your
credit file lodged by organisations with whom you have not dealt directly. The personal
information collected will also be shared with fraud prevention agencies who will use it to
prevent fraud and money laundering and to verify your identity. If fraud is detected you could
be refused certain services, finance or employment.
Further details of how your information will be used by us, funders and these fraud
prevention agencies, and your data rights can be found here: A full data protection notice/
http://18.171.190.59/privacy-policy privacy policy will be provided to you
before we submit any application for finance on your behalf.
We are registered as a data controller with the Information Commissioner’s Office under
registration number ZB340746 .
What can you do if you wish to complain about our services or contact us?
If you wish to make a complaint, please contact us:
* by writing to us at Complaints, Riverside Van Sales Ltd Honda House Longlands Rd
Middlesbrough TS4 2XG
* by emailing [email protected] or
* by telephoning 01642 242252
If, after making a complaint to us you are still unhappy and feel the matter has not been
resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” -
www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with
complaints from business customers.
Further details about our complaints procedure and FOS are available on request and can
be found on our website at
If you require further information, please contact us by telephoning the above number(s) or
emailing us at [email protected] , addressing your correspondence to Chris
Jowers .